WPrivate Ops BuildWhite Diamond Dental
Operations review
For White Diamond Dental

You're the provider. You're also the front desk for the practice and the spa.

Two services, one phone. A patient calls about a crown while a new client asks about facial rejuvenation, and both end up in the same voicemail. Here's that traffic answered, sorted, and booked, so you stay in the chair.

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10:42 AM · You're mid-procedure

A new face just landed on your site, looking at facial rejuvenation. Right now, this is the moment they bounce and book the med spa down the road.

The desk is buried in a dental check-in. The phone would ring out. This time something answers, instantly, in your practice's voice, and it knows both sides of the business.

whitediamonddental.com

Great health starts with a healthy smile

Cosmetic & general dentistry · Dental facial rejuvenation · Holistic care
Answers for the practice and the spa
WWhite Diamond
Online now
Hi, this is the White Diamond front desk. Are you here about dental care or facial rejuvenation today?
Type your message…
The conversation

The new client never had a reason to call the spa down the road.

A real inquiry reached out, got answered the way your best front-desk person would, and got pointed to the right service instead of slipping away.

WWhite Diamond · Front desk
Online now
Hi, this is the White Diamond front desk. Are you here about dental care or facial rejuvenation today?
Facial. I've got a wedding in two months and want to look refreshed, maybe whitening too.
Perfect timing. We do both under one roof, so we can plan the rejuvenation and the whitening together. Have you been in with us before?
No, first time. What's the next opening for a consult?
Let's get you in with Dr. Hirsbrunner for a combined consult.
Tue 9:30 AMWed 1:15 PMThu 4:00 PM
Wednesday at 1:15 works.
Captured & booked

A client who might've called three other places is already on your calendar.

Both sides of the inquiry land in one place, structured, tagged to the right service line, ready before you ever open it.

app.whitediamond.intake
Intake / New lead
Hannah Reyes
New client · facial rejuvenation + whitening
NEW CLIENT
Service lineAesthetics + cosmetic dental
GoalRefreshed look · whitening before wedding
TimelineEvent in ~8 weeks
New patient forms✓ Sent
Combined consult booked · Wed 1:15 PM with Dr. Hirsbrunner
You're in the loop

Your attention stops being the front desk.

It reaches you the moment it matters, with everything you need and a tap through to the file. You never left the chair.

10:44
Monday, July 7
New consult bookednow

Hannah Reyes · facial + whitening · Wed 1:15 PM

White Diamond Intakenow

New aesthetics client captured. Open file ›

Before the consult

The no-show that would've cost you a high-value case, quietly prevented.

A day out, the client gets a nudge and a short prep note, so she shows up ready to say yes.

9:00 AM1 day to consult
W White Diamond Dental
Hi Hannah, reminder of your consult with Dr. Hirsbrunner tomorrow at 1:15 PM for your facial rejuvenation and whitening plan.
Please bring: a recent photo you like of yourself, and any products you currently use on your skin.
The curveball

A cancellation that would've been a lost client just rescheduled itself.

The system offers the next real openings, moves the consult, and updates your calendar and your file, without pulling you off a patient.

My sitter fell through for Wednesday, can we move it?
Of course. Dr. Hirsbrunner is in clinic the rest of the week, here are the next openings:
Thu 4:00 PM
Fri 10:30 AM  ✓
Friday at 10:30 is perfect.
This week Clinic blocks shown
MON
TUE
WED
THU
FRI
 
Busy
 
Moved
New
Busy
 
 
Busy
 
✓ Calendar updated✓ Client file updated
One new client, start to finish

That was intake for the practice and the spa, running without you.

The kind of operating structure that usually takes months to build, tuned to a practice that runs two services off one front desk.

What you stop being
  • The front desk
  • The intake department
  • The booking line
What you become again
  • The dentist
  • The provider
  • The reason they came in
What that is worth

When one practice runs dental and aesthetics off the same phone, the growth leaks at the desk. This keeps every new client who reaches out yours, not the next clinic's.

If we're wrong, the conversation ends here. If we're close, this is rarely the only thing you're holding together by hand.

We built this from public information. How close did we get?

Tell us where we got it right, or where we missed. Under a minute.

Built for White Diamond Dental as a working preview. Sample workflow; not a real client.
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